CCI Global becomes Kenya’s largest call center, promising to help invigorate the nation’s economy by creating over 5,000 new job opportunities in the short term.
CCI Global, an Africa-based business outsourcing firm, recently opened a $50 million call center at Tatu City in Ruiru, Kiambu County, Kenya.
Housed in a five-storey building in the 5,000-acre Special Economic Zone (SEZ), the facility is now Kenya’s largest call center with a capacity to create over 5,000 new job opportunities into the market in the short term.
The Tatu City call center is part of CCI Global’s broader $150 million investment in Kenya since 2016, with its total investment across Africa exceeding $2 billion. The facility, noted for its environmental sustainability, operates primarily on renewable energy and has received multiple awards for its green initiatives.
At the commissioning of the CCI Tatu City Call Centre by His Excellency, the President of Kenya, Dr William Ruto, CCI Global also announced that plans are underway to set up a second building at the same Special Economic Zone (SEZ), doubling its call center workforce in the country to 10,000 in different roles.
Rishi Jatania, CEO of CCI Kenya, also reaffirmed the company’s commitment to the region, in his words: “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa”.
“CCI’s Tatu City’s Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years. With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale”.
Said Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City.
Evidently, they feature is digital and the Kenyan government is doing everything in their power to empower the youth in order to drive sustainable economic growth.
